Salon Etiquette

We are An Open Stylist Salon

If for any reason the guest would like to change/try another stylist, feel free to do so.

Commitment To Service

Beyond Expectations Salon and Spa is dedicated to service and value. All of our licensed specialists sincerely enjoy what we do and it is reflective on the smiles and repeat business of our guests. We promise individual attention and great value for all of our guests.

Service Guarantee

Our goal is 100% guest satisfaction. However, if you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon. Guest is required to call within 1 weeks of the service received.

Late Arrivals

Please arrive 10 minutes prior your reservation on time. We schedule appointments according to our specialists’ availability and specialty and we cannot guarantee service for late arrivals. If a guest is tardy, Beyond Expectations Salon and Spa has the right to reschedule some or all the services scheduled.

Service Change Policy

If guests that have pre-booked multiple services on their appointment and choose to change, eliminating services on the day of their appointment, the guest will still be charged for ALL services.

Prepaid Appointments

Prepaid services are non-refundable if canceled for any reason.

No Show Appointments

No show appointments will be charged the total service charge.  This will have to be paid before any other appointment is rescheduled with 50% down on the new appointment

Cancellation Policy

In consideration of our other guests and our service providers, Beyond Expectations Salon and Spa requires 24 hour notice of any cancellations. Cancellations made less than 24 hours in advance will result in a charge for the full appointment amount.

No Shows

Guests who often cancel or “No Show” appointments will no longer be able to schedule appointments but will always be welcomed as a walk in guest.

Courtesy Calls

Beyond Expectations Salon and Spa reminds guests through phone calls, texts or emails about future reservations; However, it is the responsibility of the guest to remember the date and time of reservations.

Gratuities

Gratuities are not included in the price of services and are greatly appreciated.